Our care team answers every message — by e-mail, on WhatsApp, or by reply to your order confirmation.
- hello.sa@cs.mubkhar.com
- +966 11 520 1108
- Care hours
- 8:00 AM – 12:00 AMEvery day of the week
How quickly we reply
We answer within one working day, and usually much sooner during care hours.
If your message is about an order, include your order number and we will come back with the next step in writing. A photo helps enormously when something has arrived damaged.
What to contact us about
- Where your order is, or a change of address before it is dispatched from Kuwait.
- A return, an exchange or a refund — see our Returns & Refunds Policy for the 14-day window.
- An item that arrived damaged, faulty or not as ordered.
- A question about a fragrance, its notes, or how best to store it.
- Anything to do with your personal data — see our Privacy Policy.
Where to find us
Riyadh, Al Arid District, Khaybar Road, Saudi Arabia.
This is our office rather than a shop. For our retail counters, please use the store locator on the site — opening hours there follow the mall or centre they sit in.